Pre-Conference Speaker(s)

    • Anne Kelly

    • Klaus Nether

Pre-Conference Planner(s)

  • Julia Finken, BSN, MBA, CPHQ, CSSBB

    Executive Director, Behavioral Healthcare
    The Joint Commission

MAT organizations will learn how to accelerate their progress toward zero harm through a framework of high-reliability. High reliability health care refers to patient care that is consistently excellent and safe over long periods across all services and settings. Achieving high reliability requires: 1).Leadership committed to the goal of zero harm; 2).A safety culture where all staff can speak up about things that would negatively impact the organization; 3).An empowered work force that employs Robust Process Improvement® (RPI®) tools to drive significant and lasting change.

Learning Objectives:

  • Design a leadership team that is committed to High Reliability health care and the goal of zero harm.
  • Develop an organizational safety culture where all staff can speak up about things that would negatively impact the organization.
  • Organize an empowered work force that employs Robust Process Improvement® (RPI®) tools to address the improvement opportunities they find and drive significant and lasting change.